Question: The image on the screen connected via the docking station flashes.Īnswer: If you experience this issue, you may only have an improper setting of the monitor refresh rate. In your OS settings, however, you must change your default audio playback device. Question: Does this docking station/video adapter support an audio signal transfer over HDMI or DP?Īnswer: Yes, if your monitor (projector) has integrated speakers, it is possible to transfer the audio signals via HDMI or DP cable.
Then the monitor may sleep so that it fails to respond to the signal from the docking station port. PIM product data: Microsoft Display Dock HD-500 mobile device dock station Smartphone Black 02745B0 Mobile Device Dock Stations USB-C, USB 2. If, after a long time, the automatic search for the active port does not find any input, Question The external monitor will not wake up after waking up my laptop.Īnswer Try changing the monitor’s input setting from AUTO to a fixed monitor input. Question: Can the docking station charge the laptop via USB 3.0 connector?Īnswer: From a technological point of view, the USB 3.0 specification does not support laptop charging via the USB 3.0 connector. The passive cables/adapters can only convert the DisplayPort signal to HDMI. In any case, a passive (non-powered) cable/adapter cannot be used. Question: Can I use a reduction to convert the signal from DVI/HDMI to DisplayPort?Īnswer: Signal conversion from HDMI to DisplayPort is possible, but only in case of using the active (powered) adapter. Question: The image on the connected monitor flickers.Īnswer: Please try a better HDMI/DisplayPort cable, this can solve your problem. Question: Is it possible to connect a touchscreen monitor?Īnswer: This is possible, but in this case i-tec Technologies cannot provide technical support because it is the technology of the monitor manufacturer. The docking station can handle maximum 60 Hz. Question: Is it possible to set the frame rate to 120 Hz (144 Hz etc.) with the docking station / video adapter?Īnswer: This is not possible.
In case you don’t know where to find it please refer to the manual for your monitor. Out of stock Not Available Free 2-3 day shipping.
Compatible with Surface Pro 3, Surface Pro 4, Surface Pro.
Also, be sure that in the settings of your monitor is selected the setting DP 1.2. Turn your ultraportable Surface into a desktop PC and boost your productivity with Surface Dock. This is supported only by the DP cables version 1.2 and later. In case of connecting via DisplayPort your cable supports 4K 60Hz.Some monitors / televisions may also have an option in the settings which needs to be turned on. This is supported only by the HDMI cables version 2.0 and later. In case of connecting via HDMI your HDMI cable supports 4K 60Hz.Question: I cannot set a 4K 60Hz resolution on the monitor.Īnswer: First, please make sure that both the docking station / video adapter and the monitor can handle this resolution.